Investment in management and environmental standards secures accreditation
21st Jan 2022
Kilkern’s strategy to invest in the best and to set the highest standards is not limited to equipment and people: it also extends to its approach to processes and operations.
The business has been awarded the BS EN ISO 9001:2015 Quality Management Systems certificate. Developed by the International Organisation of Standardisation and assessed and accredited by the British Standards Institute, ISO 9001 is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
ISO 9001 is helping Kilkern to enshrine the processes that make sure customers get consistent, good-quality products and services.
Hard on the heels of ISO 9001, the business is scheduled to be assessed for its Environmental ISO 14001 in March 2022. ISO 14001 sets out the criteria for an environmental management system and will support Kilkern maximise operational sustainability and minimise its carbon footprint.
On a slightly different front, Kilkern has also partnered with Salesforce for its business and operations software. Currently in the build & testing phase, the new set-up is being piloted through the Vac UK division. Initially development and implementation is focused on enhancing fleet and workforce scheduling, streamlining interaction with clients and improving reporting.
Sean Donoghue, compliance manager, is leading both the accreditation and the implementation programmes. He believes the Salesforce initiative will make a big difference.
“As our fleet continues to grow then the demands on both operators and management increase,” he said. “The new software will help our maintenance teams reduce admin, reduce maintenance time and so maximise utilisation of the fleet – and ultimately improve availability for our customers.
“Similarly, we believe that achieving the quality management and environmental standards are important steps for the business because they provide a recognition of the business’s professionalism and the values it holds.”
Patrick Curran, director, said, “Our strategy to invest in the best and to set the highest standards is not limited to equipment and people: it also extends to its approach to processes and operations. The team have done a fantastic job to secure ISO 9001:2015.”